MIPC DocsCamera
Camera hardware, display, and performance issues
The Camera Cannot Be Turned On
Troubleshooting when the camera cannot be powered on.
Camera Keeps Offline or Dropped
Solutions for camera offline issues due to poor network conditions.
The Camera Cannot Be Rotated
Troubleshooting when the camera lens cannot be rotated.
What Should I Do If the Camera Heats Up?
Information about camera heating and when to contact support.
Abnormal or Black Screen
Troubleshooting abnormal display or black screen issues on the camera.
Screen Freezes
Solutions for camera screen freezing issues.
When Viewing the Camera, the Picture Is Blurry
Troubleshooting blurry picture issues when viewing the camera.
When the Camera Is Flipped Upside Down, the Picture Is Reversed
How to fix reversed picture when the camera is mounted upside down.
When Viewing the Camera, Black Spots and Mottles Appear
Troubleshooting black spots and mottles appearing on the camera image.
When Viewing the Camera, Met the 'Lock' Icon Prompting for a Password
What to do when you see a lock icon and password prompt while viewing the camera.
The Sound Is Noisy or Low When Watching a Video
Solutions for noisy or low sound issues when watching camera video.
Two-Way Audio Shows 'Failed to Open the Intercom, Please Try Again'
Troubleshooting when the two-way audio fails to open.
Red Prompt: 'The Current Time Zone of the Device Is Inconsistent with the Phone'
How to fix the time zone inconsistency warning between the camera and your phone.
The Newly Added Device Is Not Displayed in the Device List
Troubleshooting when a newly added device does not appear in the device list.
Forgot Password or Device Offline — How to Delete Device
How to delete a device when you forgot the password or the device is offline.
Share Your Camera with Your Family and Friends
How to share your camera with family and friends.