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FAQsCamera

The Camera Cannot Be Turned On

Troubleshooting when the camera cannot be powered on.

If the camera cannot be turned on, please try the following:

  1. After plugging in the power supply, the night vision light will turn on immediately. Wait for the camera to complete the power-on start. After about 2 minutes, the camera will emit a power-on prompt sound, and the night vision light will turn off, indicating that the camera is powered on and started successfully.

  2. After power-on for a period of time, if you did not hear the boot prompt tone, please press the reset button to try. Long press for 10 seconds to restore factory settings, and then reconfigure the camera.

If you need further assistance, please contact Customer Support.

Camera

Camera hardware, display, and performance issues

Camera Keeps Offline or Dropped

Solutions for camera offline issues due to poor network conditions.