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FAQsCamera

The Newly Added Device Is Not Displayed in the Device List

Troubleshooting when a newly added device does not appear in the device list.

If the newly added device is not displayed in the device list, please try the following:

  1. Check the spam mailbox, sometimes the invitation email will be treated as spam.

  2. If still not found in the spam mailbox, it is recommended to change to another mailbox.

  3. Provide your email to us so we can investigate the issue.

If you need further assistance, please contact Customer Support.

Red Prompt: "The Current Time Zone of the Device Is Inconsistent with the Phone"

How to fix the time zone inconsistency warning between the camera and your phone.

Forgot Password or Device Offline — How to Delete Device

How to delete a device when you forgot the password or the device is offline.