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The Camera Cannot Be Turned OnCamera Keeps Offline or DroppedThe Camera Cannot Be RotatedWhat Should I Do If the Camera Heats Up?Abnormal or Black ScreenScreen FreezesWhen Viewing the Camera, the Picture Is BlurryWhen the Camera Is Flipped Upside Down, the Picture Is ReversedWhen Viewing the Camera, Black Spots and Mottles AppearWhen Viewing the Camera, Met the "Lock" Icon Prompting for a PasswordThe Sound Is Noisy or Low When Watching a VideoTwo-Way Audio Shows "Failed to Open the Intercom, Please Try Again"Red Prompt: "The Current Time Zone of the Device Is Inconsistent with the Phone"The Newly Added Device Is Not Displayed in the Device ListForgot Password or Device Offline — How to Delete DeviceShare Your Camera with Your Family and Friends
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FAQsCamera

When Viewing the Camera, the Picture Is Blurry

Troubleshooting blurry picture issues when viewing the camera.

If the picture is blurry when viewing the camera:

  1. Confirm whether the resolution is high-definition — 1080P, and ensure that the resolution is the highest resolution.

  2. Confirm whether the lens is stained. Wipe the lens to ensure that the lens is clean.

  3. If you have tried both steps 1 and 2 but the issue persists, it may be out of focus. Take a screenshot for feedback, and keep the device online. Then contact our support team.

If you need further assistance, please contact Customer Support.

Screen Freezes

Solutions for camera screen freezing issues.

When the Camera Is Flipped Upside Down, the Picture Is Reversed

How to fix reversed picture when the camera is mounted upside down.