LogoMIPC Docs
LogoMIPC Docs
HomepageDocumentation
FAQs
Register and Login
Device Add Failed
Camera
The Camera Cannot Be Turned OnCamera Keeps Offline or DroppedThe Camera Cannot Be RotatedWhat Should I Do If the Camera Heats Up?Abnormal or Black ScreenScreen FreezesWhen Viewing the Camera, the Picture Is BlurryWhen the Camera Is Flipped Upside Down, the Picture Is ReversedWhen Viewing the Camera, Black Spots and Mottles AppearWhen Viewing the Camera, Met the "Lock" Icon Prompting for a PasswordThe Sound Is Noisy or Low When Watching a VideoTwo-Way Audio Shows "Failed to Open the Intercom, Please Try Again"Red Prompt: "The Current Time Zone of the Device Is Inconsistent with the Phone"The Newly Added Device Is Not Displayed in the Device ListForgot Password or Device Offline — How to Delete DeviceShare Your Camera with Your Family and Friends
Cloud Storage
Video and Alarm
User Manual
FAQsCamera

Camera Keeps Offline or Dropped

Solutions for camera offline issues due to poor network conditions.

The camera is offline due to poor network conditions. Please try the following solutions:

  1. Ensure that the camera is installed in a location with a good WiFi signal. You can check the network accessibility and signal strength through the network detection in the device settings to determine whether the camera has obtained a smooth network.

  2. Restart the camera or router.

  3. Make sure the camera is plugged in or has sufficient power. Insufficient battery power will cause the camera to automatically shut down.

  4. Take the camera next to the router and observe whether the video is smooth. If it is still not smooth or offline, it may be that too many devices share the same network. Please try to connect to a new network.

If you need further assistance, please contact Customer Support.

The Camera Cannot Be Turned On

Troubleshooting when the camera cannot be powered on.

The Camera Cannot Be Rotated

Troubleshooting when the camera lens cannot be rotated.