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The Camera Cannot Be Turned OnCamera Keeps Offline or DroppedThe Camera Cannot Be RotatedWhat Should I Do If the Camera Heats Up?Abnormal or Black ScreenScreen FreezesWhen Viewing the Camera, the Picture Is BlurryWhen the Camera Is Flipped Upside Down, the Picture Is ReversedWhen Viewing the Camera, Black Spots and Mottles AppearWhen Viewing the Camera, Met the "Lock" Icon Prompting for a PasswordThe Sound Is Noisy or Low When Watching a VideoTwo-Way Audio Shows "Failed to Open the Intercom, Please Try Again"Red Prompt: "The Current Time Zone of the Device Is Inconsistent with the Phone"The Newly Added Device Is Not Displayed in the Device ListForgot Password or Device Offline — How to Delete DeviceShare Your Camera with Your Family and Friends
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FAQsCamera

Screen Freezes

Solutions for camera screen freezing issues.

If the camera screen freezes:

  1. Install the camera in a location with good WiFi signal. You can check the network accessibility and signal strength through the network detection in the device settings to determine whether the camera has obtained a smooth network.

  2. It may be that too many devices share a network. Please try to connect to a new network.

If you need further assistance, please contact Customer Support.

Abnormal or Black Screen

Troubleshooting abnormal display or black screen issues on the camera.

When Viewing the Camera, the Picture Is Blurry

Troubleshooting blurry picture issues when viewing the camera.