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Did Not Receive a Verification Code When Registering an AccountEmail or Username Was Already RegisteredHow to Retrieve the Password if I Forget It
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FAQsRegister and Login

How to Retrieve the Password if I Forget It

How to reset or retrieve your MIPC account password if you forget it.

If you forgot your MIPC account password, please follow the instructions below based on your account type:

Email Account

If your account is an email account, you can click "Forgot Password" on the App login page to reset your password.

Username Account (Not Email)

If your account is a regular username (not email), please bind your email address as soon as possible after registration.

  • After binding is successful, you can click "Forgot Password" on the App login page to reset your password.
  • If you did not bind your email address and also forgot your password, you can only register a new account and re-add your camera.

If you had purchased Cloud Storage on your previous account, please cancel the subscription on the payment platform first, then re-purchase the cloud storage service on your new account.

If you have any other questions, please feel free to contact Customer Support.

Email or Username Was Already Registered

What to do if your email or username has already been registered in MIPC.

Device Add Failed

Troubleshoot device pairing and connection issues

Table of Contents

Email Account
Username Account (Not Email)