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No Sound When Press the Reset ButtonThe Device Broadcasts That It Cannot Connect to the RouterThe Camera Cannot Be Turned OnHow to Set the Router to 2.4GHzQR Code Cannot Be Recognized by the DeviceThe App Cannot Get the Router InformationForgot Device PasswordThe App Failed to Scan the QR Code of the Device
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FAQsDevice Add Failed

Forgot Device Password

How to reset the device password by performing a factory reset on your camera.

If you forgot the device password, you can reset it by performing a factory reset:

  1. Power on the camera, wait for 60 seconds, there will be a "dong" sound. (If the camera is already working, then go directly to the next step.)

  2. Press the reset button (RESET) for 10-15 seconds, until you hear the English voice prompt "Restore factory successfully, camera is rebooting, please wait for a moment".

  3. After the factory reset is complete, the camera will restart. You can then re-add the device using the default password.

Factory reset will clear all settings on the device. You will need to re-add the camera to your account after the reset is complete.

If you need further assistance, please contact Customer Support.

The App Cannot Get the Router Information

Troubleshooting when the phone is connected to the router but the app cannot get the router information.

The App Failed to Scan the QR Code of the Device

Troubleshooting when the app cannot scan the QR code on the device body.