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FAQsDevice Add Failed

The App Failed to Scan the QR Code of the Device

Troubleshooting when the app cannot scan the QR code on the device body.

If the app failed to scan the QR code of the device, please check the following:

  1. The QR code of the device body may be damaged or get dirty. You can manually input the device ID to add the device.

  2. If you still can't scan successfully, you can contact us for after-sales return.

If you need further assistance, please contact Customer Support.

Forgot Device Password

How to reset the device password by performing a factory reset on your camera.

Camera

Camera hardware, display, and performance issues